Privacy Policy
A legal disclaimer
At O Marketing Co, we are committed to protecting your privacy and delivering our services with transparency, professionalism, and care. This policy outlines how we collect, use, and protect your personal information, our refund terms, and the conditions under which we provide branding, social media management, website design, and digital marketing services.
We collect personal information such as your name, business details, contact information, branding preferences, and project requirements to deliver tailored marketing solutions. We may also gather website analytics, IP addresses, and device data to improve your experience. Information is collected through direct communication, website forms, social media interactions, and trusted analytics tools. We use this data to provide services, communicate with you, and send updates or promotional offers but only if you’ve opted in. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and we never sell or rent your personal information.
Your data is stored securely using password-protected systems and encrypted cloud platforms. We may share your information with trusted service providers (such as web hosts, email platforms, or payment processors) and legal authorities if required. You have the right to access or correct your personal information at any time by contacting us. Our website uses cookies to enhance your experience, and you may disable them via your browser settings. Some service providers may be located overseas, but we take reasonable steps to ensure your data is handled in accordance with Australian privacy standards. We may update this policy periodically, and the latest version will always be available on our website.
By engaging with O Marketing Co, you agree to our terms of service. All services are delivered based on the scope outlined in your proposal or agreement. Project timelines, deliverables, and revisions will be discussed and confirmed prior to commencement. Any additional work outside the agreed scope may incur extra charges. We require a deposit to secure your booking, which is non-refundable unless otherwise stated. Final payment is due upon completion of the project or as per the agreed schedule. All creative assets remain the property of O Marketing Co until full payment is received. We reserve the right to showcase completed work in our portfolio unless otherwise requested in writing. While we strive for excellence, we do not guarantee specific outcomes such as follower growth, engagement rates, or website traffic, as these depend on external factors beyond our control.
Due to the nature of our services which include creative strategy, branding, and digital asset development refunds are generally not offered once work has commenced or assets have been delivered. However, if you believe a service has not been provided as agreed, please contact us within 7 days of delivery to discuss your concerns. We are committed to resolving issues fairly and professionally. Any refund or credit will be assessed on a case-by-case basis and must align with the original scope of work. Deposits are non-refundable unless otherwise stated in writing.
If you have any questions about this policy or your data, please contact us at info@omarketingco.com